eDreams ODIGEO Heightens Measures to Protect Consumers Hit by Travel Disruptions
Summary
• Building on its pandemic response, eDreams ODIGEO further increases support for travellers facing ongoing airline and airport disruption in the post-pandemic era. • The Company has been working closely with key bodies including the European Commission and the UK’s Civil Aviation Authority calling for stronger enforcement of applicable passenger regulations and the establishment of an airline bankruptcy fund. • The measures represent eDreams ODIGEO’s commitment to enhancing support of travellers’ interests, notably regarding financial protection and customer service. According to EC regulation 261/04 – transferred into UK law post Brexit – the obligation to refund travellers for flight cancellations rests with airlines, which are required to return customers’ money within seven days. As a result, eDreams ODIGEO has decided to discontinue the sale of tickets for 15 airlines that have consistently breached their refund obligations to consumers.