Gladly Introduces Its AI and Automation Customer Service Platform, Gladly Sidekick
Summary
The two companies have been partners since 2020, powering personalized service at scale for shared customers from some of the world’s most-loved brands including Bombas, Breeze Airways, Crate & Barrel, JOANN and MaryRuth Organics. “And we’ve already proven the value of offering personalized service at scale with our shared customers.” “I’m excited to join the Gladly team as Software Engineer Fellow,” said Evan Tann, CTO and co-founder at Thankful. “Now we can continue to evolve the product to satisfy the needs of end-customers while making it business-safe for brands.” For more information on how Gladly is transforming customer service for the world’s most loved brands, visit https://www.gladly.com/. And with every channel built-in — voice, email, SMS, chat, social messaging, self-service — companies have one, lifelong conversation stream with their customers. The world’s most-loved brands including Allbirds, Bombas, Crate & Barrel, Ulta Beauty, and Warby Parker leverage Gladly to build lifelong loyal customers.
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