Atlassian mobilises to tackle incident-response needs of IT operations
Summary
In mid-July, for example, YouTube TV was forced to apologise for an unfortunately timed outage during the World Cup semi-final match between England and Croatia and offer disgruntled customers a credit amounting to one week of free service.And once an incident has been resolved and the dust has settled, they may conduct retrospectives on Atlassian’s Confluence service and track action items in Jira, in order to learn from their mistakes.Jira Ops takes information from that patchwork of products and organises it into a single, central location where those involved can see how long an incident has lasted, its severity and who’s in charge.Unlike some Atlassian products, which are available for on-premise implementation as well as in the cloud, Jira Ops will be cloud-only for a very simple reason – if your IT systems are down, it makes no sense to rely on an on-premise incident resolution tool for managing that outage.Given Atlassian’s intent to muscle its way into IT ops management software, the acquisition of a product designed to address service issues in a smart way, as Farquhar describes OpsGenie, makes a lot of sense.
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