Zenarate AI Coach Transforms How Agents Learn and Perform Through Natural Language AI Simulation Training
Summary
The investment follows 234% year-over-year enterprise client growth fueled by the rapid adoption of Zenarates solution which is transforming how agents learn and perform.Agents are often the only human connection brands have with their customers and prospects. With recent advancements in AI, customer service and sales leaders can now leverage the power of natural language simulation training to help their agents master the skills necessary to solve complex problems and deliver superior empathetic experiences and performance," said Brian Tuite, co-founder and CEO of Zenarate.Zenarate uses leading NLP and NLU to provide agents a life-like simulation training experience. "Our clients realize immediate, clear and significant KPI lift from agents who experience Zenarate natural language AI Simulation Training before engaging with their first live customer or prospect," said Tuite. It handles the challenge of reducing costs by automating processes, decreasing churn, and improving employee engagement with negligible IT costs," said Nancy Jamison, Senior Industry Director at Frost & Sullivan.Diane Porter, Director of Education and Instructional Design at Sallie Mae, states: "We knew that we needed a solution that would allow training managers to scale skill development and improve new hire performance, so agents are confident and prepared when they take their first call. The companys success with many of the worlds leading brands across diverse industries and its accomplished management team with deep experience in artificial intelligence, agent training, and performance makes this an exciting partnership for Volition Capital.