Verint’s Market Leading Cloud Workforce Engagement Software Deployed by Leading Global Furniture Retailer
Summary
MELVILLE, N.Y.--( BUSINESS WIRE )-- Verint ® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company ™ , today announced that a top global furniture retailer, who was seeking a cloud customer engagement provider that could support an implementation project across many thousands of global contact center agents, has selected Verint for its scalable, feature-rich offerings, and cloud-savvy platform.This leading home furnishings provider chose Verint’s cloud workforce management (WFM) offerings to consolidate global systems, reduce operating costs and modernize employee engagement.Verint’s cloud workforce management solution and mobile app can help the furniture retailer reduce effort, improve processes and empower employees by consolidating the many separate and disparate business units and agents into one, unified offering and team.Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions.* Investment in Verint’s cloud offerings began in June of this year, after attending an Engage ™ Global Customer Conference, networking with existing Verint customers, participating in several interactive and informative workforce management forums, and ultimately concluding that Verint is a stronger partner than other leading cloud and WFM providers in the market.
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