Amdocs launches amAIz enterprise generative AI framework
Summary
This follows a recently announced strategic partnership expansion with Microsoft and the joint creation of the AI-infused Customer Engagement Platform. Open and agnostic by design, Amdocs amAIz delivers both templated use cases based on deep industry expertise and perspective, as well as tooling and infrastructure that can be quickly adapted to accelerate time to market, improve operational efficiencies, and increase the quality of service through generative AI-powered experiences. At the same time, Amdocs amAIz will revolutionise a service provider’s ability to explore, assist, generate, and recommend activities across the entire customer and operations lifecycle, and deliver increased efficiencies and productivity. Earlier this year, Amdocs announced the expansion of its strategic partnership with Microsoft, and the joint creation of a new Customer Engagement Platform. The Amdocs amAIz framework marks an important step towards the opportunity of capitalising on market-leading generative AI capabilities, such as those resulting from this partnership.
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