Virginia Physicians for Women Partners with Sogolytics to Enhance Online Reputation
Summary
In partnering with Sogolytics, leader in feedback and experience management, the VPFW team was able to boost both the number of Google reviews and overall ratings across all locations. Three years ago, they were receiving excellent feedback from their patient experience surveys, but it wasn’t translating into the kind of positive Google reviews they needed to build their online reputation. Because the practice operates in six Virginia locations in Richmond, Midlothian, Short Pump, and Prince George, the VPFW team knew they needed to target strategic improvements for each site to attract and serve patients across the region. “We’ve had a wonderful relationship with VPFW over these past few years, and hope that this partnership can provide a road map to other organizations focused on online reputation management.” Brand and reputation management is one of the key areas of focus for the SogoX Business Leadership Forum, a new collaborative space for business leaders to share experiences, advance their thinking, and explore new ways to position themselves for growth. From customer experience initiatives to employee engagement and all points between, Sogolytics enables organizations to collect the feedback they need to make a difference while having their back every step of the way.
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