Kore.ai Figures Among IDC Innovators in Conversational AI Software Platforms Space
Summary
ORLANDO, Fla.--( BUSINESS WIRE )--Kore.ai Inc., a pioneer in building conversational AI solutions for the enterprise sector, has been named as an “IDC Innovator” in a recent study published by market research firm International Data Corporation (IDC).Known as chatbots or intelligent virtual assistants (IVAs), these applications enhance user experience, automate tasks and can be deployed on multiple channels across web, mobile, social and IVR interfaces.Speaking on the occasion of releasing this study David Schubmehl , research director, Cognitive/Artificial Intelligence Systems at IDC said: “Conversational AI-based applications are being increasingly used by many types of organizations as an addition or replacement for more traditional interaction patterns, including human agents, web/mobile interfaces, IVR and live chat.In the coming days, we expect a greater demand for conversational AI solutions to enhance traditional customer service practices in combination with human agents, IVR, live chat and various web and mobile interfaces, as mentioned by IDC in its research.Kore.ai also partners with leading ISVs and Global system integrators across the world helping companies meet their business objectives and digital transformation needs leveraging the power of enterprise chatbots.
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