Dublin-based EdgeTier raises €6 million to usher a new era of AI-powered customer experience
Summary
This funding will enable EdgeTier to meet the growing demand for its real-time AI analytics platform that helps companies deliver excellent customer experience using their conversational data. Dr. Shane Lynn, CEO and Co-founder of EdgeTier, comments: “Companies will simply not be able to compete without AI and machine learning augmenting their ability to understand and support their customers at scale. We want to help more contact centres and customer experience professionals recover the missed insights in their conversations, react faster to changes, and have the data they need at their fingertips to make decisions. We’re at the beginning of a wave of AI-enabled improvements to customer service, and EdgeTier is well-positioned to lead this category to become the de facto data solution for contact centres. The company operates in more than 20 countries across Europe and the Americas, processing billions of messages through their systems for household-name clients, including Abercrombie & Fitch, LoveHolidays, Holiday Extras, CarTrawler, RyanAir, TUI Travel, Electric Ireland, Tipico, and Betclic.
Funding
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