Latest ONS data shows that 10% of UK businesses plan to adopt AI | Computer Weekly
Summary
The latest data from the Office of National Statistics shows that approximately one in six businesses (16%) are currently implementing at least one of the AI applications. Out of those, spam filters were the most specified (11%), with fewer businesses currently using chatbots (4%), facial recognition (3%), voice assistants (1%), and personalised shopping (1%). Older adults aged 70 years and over most reported having used chatbots for customer service (63%) and advice (28%). The data also shows that people have not yet formed a strong opinion on the negative or positive societal impact of AI. Commenting on the ONS data, Ian West, head of technology and alliances at KPMG UK, said: “Businesses may not think that AI can help them, but there are a lot of tasks where it can be beneficial which might not have been thought about, such as cost optimisation, new product solutions and cyber security.