Thrios CX Platform Redefines Feature Delivery at Scale

▤ Summary

Thrio, Inc., maker of award-winning contact center technology, announced today its mid-year development milestone of approximately 100 net-new, high-impact features. These took place across 17 distinct sprint cycle releases and highlight Thrio’s commitment to delivering constant improvement to customers and partners. These capabilities are a mix of customer requests and Thrio’s own vision for what a modern CCaaS platform should bring to the market. “The days of slow development and a few software releases a year should be well and truly over,” said Ran Ezerzer, Thrio’s Chief Technology Officer. Thrio’s roadmap for 2H 2023 is equally packed, with major initiatives in journey orchestration and AI-powered agent assist, among others.

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