ServiceNow’s Bill McDermott: a ‘work in progress’ | Computer Weekly
Summary
First and foremost, he is a sales professional, who has spent his career in the business technology industry, but with a wider perspective on the global economy. ServiceNow has its origins in the cloud delivery and management of IT services, but now styles itself as a broad platform for digital transformation, by way of digitising and further automating workflows. The supplier had also announced Now Assist for Virtual Agent, billed as a generative AI system “designed to create truly conversational experiences for more intelligent self-service”. This builds on the generative AI announcements it made at its customers and partner event Knowledge 23, in Las Vegas in May. Today [Tuesday 13 June] we made a major announcement of Now Assist on the virtual agent side.
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