Sundown AI Announces Launch of New Agent Training AI
Summary
New York, NY, November 01, 2017 --( The Agent Training AI allows organizations to train their agents using AI generated customer requests modeled by their client user base.In other words, the agent would handle conversations that could involve a frustrated client requesting a refund.“Our Agent Training AI was designed to train employees and monitor their performance in real time to identify and improve customer service deficiencies and help businesses grow,” said Fabio Cardenas, President, Sundown AI.Additional solutions include Self Service AI, where Chloe simulates agents to answer customer requests and Work Assignment AI designed to route customers to the best agents.In other words, the agent would handle conversations that could involve a frustrated client requesting a refund.