Transforming Intake for Improved Outcomes and Value-Based Success
Summary
In an education session at the 2023 Axxess Growth, Innovation and Leadership Experience (AGILE), Therasa Bell, CEO and Chief Technology Officer of Kno2, and Arlene Maxim, RN, HCS-C, Senior Vice President of Clinical Services at Axxess, discussed how to transform the intake process with meaningful connections to improve patient outcomes and achieve success in value-based purchasing. • Enrich: Clinicians visiting patients can spend more time providing direct care that is specific to their needs and preferences. “If you can get all of that information and make sure your team members have all of that information, the patient’s going to be much happier and probably going to give you increased scores in your CAHPS [Consumer Assessment of Healthcare Providers and Systems survey].” For a patient’s intake to be as successful as possible, Bell encouraged organizations to incorporate the following four concepts into their process. USCDI includes patient health and demographic information that is shared from electronic medical records connected to the system. Keeping these components at the forefront of the intake process can lead to better patient outcomes and success in value-based purchasing.
