eGains Solution for Collaborative Customer Service Resolution Selected as KMWorld Trend-Setting Product of 2008
Summary
Mountain View, CA, August 21, 2008 --( Now in its sixth year, KMWorld’s Trend-Setting Product Award is presented to companies based on various criteria with customer feedback as the most relevant.Hugh McKellar, KMWorld editor-in-chief, adds, "This years edition has been compiled through briefings with vendors themselves, along with conversations with analysts, users and system integrators." eGain SME™ is an enterprise collaboration tool that enables subject matter experts (SMEs) within and outside the contact center to contribute their expertise to resolve customer queries or add to the knowledgebase through simple email and webform interfaces."eGain SME™ is an enterprise collaboration tool that enables subject matter experts (SMEs) within and outside the contact center to contribute their expertise to resolve customer queries or add to the knowledgebase through simple email and webform interfaces.KMWorld is a publishing unit of Information Today, Inc. (www.infotoday.com)About eGaineGain (OTCBB: EGAN.OB) is the leading provider of multichannel customer service and knowledge management software for in-house or on-demand deployment.