Knowledge 2023: Ready for the exponential enterprise, says McDermott | Computer Weekly
Summary
The company, which has its origins in the cloud delivery and management of IT services, styles itself as a broad platform for digital transformation, by way of digitising and further automating workflows. And to maximise this moment, we need to understand the difference between linear and exponential thinking.” In a press and analyst news briefing on the eve of the show, McDermott said he spent his first hundred days at ServiceNow, four years ago, trying to find a customer who did not like the product. “I wasn’t used to not finding people that didn’t like the product,” he said, adding that the value of the company’s conference lies in having its customers talk to each other, with ServiceNow “getting out of the way”. It also announced generative AI to its existing artificial intelligence functionality, including an AI-based product for employee growth and skills development. As the intelligent platform for end-to-end digital transformation, ServiceNow is meeting people where they engage with fully automated solutions to build great experiences in a new generation of cloud software”.
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