IT Priorities 2023: Business automation intensifies as data governance returns | Computer Weekly
Summary
The UK cohort of the global survey comprised 156 technology decision-makers, of whom one-third were chief information officers, 30% were IT managers and 13% were other IT professionals. Some 43% said they will invest in customer experience software spanning marketing, sales and contact centre management. This may suggest organisations are proactively investing in in-house talent as a means to obviate such trends as quiet quitting or the “great resignation” of the height of the Covid-19 pandemic. Similarly, another business applications area that organisations are planning to invest in heavily which might suggest a buttress against attrition is knowledge management, long considered a relic of the late 1990s. In terms of the emperor of business applications, ERP, this year’s research found that users of legacy systems are struggling to migrate to cloud delivery, but that more are willing to make the leap because of new functionalities that derive from artificial intelligence/machine learning, the internet of things, blockchain and better application integrations.