SharpenCX Acquires Webtext

Acquisitions

▤ Summary

With the acquisition SharpenCX will bring its mission to empower agent and customer experiences to on-premises contact centers, allowing rapid digital transformation supporting messaging, webchat and social channels. Cahill, Webtext Digital Engagement provides an omnichannel solution for voice only contact centres that want to add support for Messaging (SMS/MMS, FB Messenger etc), Webchat, and Social channels. They serve customers from industries across the globe, with focus on financial services, insurance and healthcare. SharpenCX provides unified contact center software that empowers agents to deliver engaging customer experiences with a configurable platform. For the company, this announcement follows investment funding in Sharpen from Teleo Capital in December 2022.

▥ Classifications

industries
No industries detected
applications
Customer Service & Support

◇ AskAI Classifications

Labels
Software as a Service (SaaS) Contact Center Software Customer Experience Management

▦ Linked Companies