How to Deal with Candidate Backouts: Top Tips for Recruiters
Summary
That being said, being able to handle a candidate back-out professionally makes a huge difference in how your client will think of you as a recruitment partner and taking the right steps might even strengthen your relationship! The goal of this call isn’t to have a go at the candidate for messing you around but to understand the underlying reasons for why they are now declining your offer and work out if there is anything that can be done to salvage the deal. Your candidate is unlikely to be forthcoming with real reasons straight away, so prepare to dig deeper - make sure you have structured your questions to be open ones, so they can provide more detail on their earlier answers. When you call your candidate, the real goal is to work out if they can be persuaded to take the role after all – have they accepted a counteroffer that your client can beat/match? Being able to get the candidate back on board without your client finding out is the ideal outcome – however, sometimes you won’t be able to do anything to stop them from leaving, despite your best efforts.
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