Bill Gosling Outsourcing Acquires MattsenKumar
Summary
AUSTIN, Texas--(BUSINESS WIRE)--Bill Gosling Outsourcing (BGO), a global provider of omni-channel customer experience and accounts receivable management solutions, announced that it has acquired MattsenKumar (MK), a leading provider of third-party contact center quality services, business/knowledge process outsourcing, data analytics, and innovation and strategy services based in India. The acquisition combines BGOs proven track record of delivering customer experience solutions with MattsenKumars deep expertise in third party quality, data analytics, and innovation. "Our partnership will allow us to expand our capabilities in key areas of strategic focus to provide our clients with a broader array of value-add services." MattsenKumars CEO, Mike Mattsen, added, "We are excited to join BGO and become part of a leading global player in the customer experience segment. MattsenKumar is a leading provider of contact center and back-office services, founded by executives with a combined 56 years of global BPO experience.