UiPath, Amelia Partner on AI-Driven IT Service Desk With Eye on Employee Experience
Summary
Enterprise automation software provider UiPath has joined with Amelia, a provider of AI solutions, to combine the capabilities of the UiPath Business Automation Platform with Amelia’s enterprise-grade Conversational AI to create a fully integrated IT digital agent solution. Together, the companies will allow customer to personalize the employee experience at scale and helping businesses drive efficient growth. Amelia processes requests and natively integrates with UiPath’s software robots to resolve issues with workflow automation and AI. Requests that cannot be resolved are escalated to support agents, with the combined solution learning from the interaction to better address similar issues in the future. With their combined solution, Amelia and UiPath said they’ll create extraordinary user experiences through rapid resolution of everyday tasks, allowing employees to focus on propelling company growth and providing premier customer service.
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