Cyara Buys Spearline\
Summary
The acquisition expands Cyara’s global in-country dialing and WebRTC testing and monitoring capabilities. The deal pairs Cyara’s leadership in contact center and chatbot assurance with Spearline’s global dialing and WebRTC capabilities to deliver a solution that addresses the needs of enterprises transforming their CX through the adoption of cloud- and AI-based solutions that support the modern remote workforce. The company also brings WebRTC testing solutions that enable the monitoring of voice and video delivered through Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) platforms like NICE CXOne, Amazon Connect, Genesys Cloud RingCentral and Zoom. Led by Alok Kulkarni, CEO, Cyara empowers enterprises and solution providers to deliver interactions through a comprehensive platform assuring the widest array of communications channels including voice, web, chatbot, video and WebRTC. With coverage in over 80 countries and 200+ points of presence, Cyara automates testing and eliminates time-consuming and error-prone manual testing of contact centers and unified communications platforms.
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