Observability: A Computer Weekly Downtime Upload podcast
Summary
Stephen Wild, the observability manager at William Hill, runs a 10-strong team that looks after everything going on with the IT at the online bookmaker. The bookie has been on a journey to migrate workloads to the cloud, in a strategy to modernise IT infrastructure that was not able to cope well with the huge peak in bets placed during major sporting events such as the Grand National. The challenge for Wild and the observability team is how to tackle failures that only occur during peak betting periods. Understanding the revenue impacts of technical outages across all production business services is a key objective within William Hill’s observability strategy. “There is an urgency to fix the problem that is costing us the most money.” He says that, thanks to Impact Listener, William Hill can now resolve 80% of P1 issues within one hour.