London-based Cordless bags over €2.1 million to build a new era of conversational intelligence for customer support
Summary
In the digital world where business is increasingly competitive, data and cutting-edge tech are continuing to shape our interactions – and now, there is a new era on the horizon for customer service teams. Cordless, built by Luba Chudnovets and Irina Bednova, who met while building Monzo bank, is a modern telephony software that harnesses conversational intelligence. Luba and Irina built the startup on the belief that the best way to build quality highly-demanded products is to fully understand how your customers feel and why they reach out for support. This means companies are losing valuable information about how they can improve their service and product.” Cordless’s telephony platform offers AI-driven conservational intelligence for customer support teams to make it possible. Marie Brayer, Partner at Fly Ventures: “Voice support is a generally underinvested category, compared to text, but it is critical to several high-complexity product segments, as well as older, less tech-savvy customer groups.