Care provider’s IT capability expands to support wider sector and beyond | Computer Weekly
Summary
Nurses on the move have mobile devices which tether to laptops, providing always-on live connections to the NHS clinical computer system, known as SystemOne, which allows them to document the visits immediately. • Getting EPR systems rolled out across NHS organisations will help boost digital transformation efforts, and are key to fulfilling government healthcare plans. David Whitfield, IT customer services manager at F4 IT, said that 10 years ago Care Plus was receiving IT support from a larger supplier as part of the NHS, but it then decided to create an in-house department. “The profit we make goes straight back into Care Plus, which ultimately improves the healthcare provided to the local community.” When the organisation was part of the NHS, it had little choice over the IT used, because this was decided by the NHS centrally, but once it broke away, it had decisions of its own to make Whitfield said one of the first was to choose a service desk product, and today at the centre of the F4 IT operation is service desk software from ManageEngine. He added that despite its split from the NHS, the team has a guiding principle not out of sync with the national gem: “We must always remember that the impact of everything we do is with a clinician and a patient at the end of every decision, change and improvement.”