Translating Customer Rebates for Sales, Finance and Commercial Teams | Enable

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Summary

The three typical groups of people involved in managing customer rebates internally – finance, sales and commercial teams – used to work separately, so messages would get lost in translation. It wasn’t just a problem for the customer and for finance: if that accrual fed into a company financial statement it was bad for investors, and for business, too. But sometimes the manufacturer would have different records that didn’t match, resulting in confusion and many hours or days of everyone’s time to resolve this issue. ‍Modern, centralized, configured software systems like customer rebate management gives all team members a single view of the truth. If you’re managing customer rebates –which can literally make the difference between your company’s profit and loss and its standing on the global financial markets– it doesn’t make sense to rely on manual tools like spreadsheets that inherently cause confusion between these three key groups of people (sales, finance and commercial teams) involved in rebate management.

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Accounting and Taxes

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