Be honest and transparent with your customers and employees
Summary
We had no idea who to go to, who was trusted and the hassles of finding time, and parking in London.Why did you decide to start with GadgetWiz?We wanted to provide a high quality and convenient way of getting devices fixed with click of a button. After market research we found our personal experiences were not unique, that customers were either receiving a very poor quality service, waiting far too long or were being charged a fortune. * Young Social group customers who tend to have a great night out, but end up cracking their new smartphone screen.Long Term users these tend to have a MacBook/Laptop for many years and now it is time for a software restore or hardware upgrade.What is the USP of your startup?Our USP We offer a collection, repair and return service all done on the same day, giving users an unmatched outstanding GadgetWiz experience.Can you describe your typical workday ?Having kids, my day starts at around 6.30am. I than head to our office and manage the affairs of the day, by making sure our customer enquiries are appropriately managed and all necessary logistics are in place.Where do you see yourself and your startup GadgetWiz in five years?I see myself leading the disruption in the tech repair market and becoming a key player.As environmental regulations push towards reducing electronic carbon footprint, we expect demand for tech repair to significantly increase over the next five years. Be honest and transparent with your customers and employeesThank you Mo Daryoush for the InterviewStatements of the author and the interviewee do not necessarily represent the editors and the publisher opinion again.