ID R&D awarded patent for continuous biometric authentication in chatbots and virtual assistants
Summary
The method involves the collection of multiple biometrics throughout a chat session without added prompts or tasks for the user. It provides a unique method to enable an intelligent chatbot to continuously confirm a person’s identity - and that they are in fact a live human being - while maintaining a natural user experience. The timing of the patent award coincides with the launch of ChatGPT, a chatbot prototype that demonstrates dramatic advancements in ‘conversational intelligence.’ The technology opens the door to a variety of new applications where interactive human-machine collaboration is productive. “We have long anticipated the rise of chatbot usage and are proud to be leading the way in securing this exciting and fast-growing area of conversational AI from the onslaught of fraud.” As 70% of consumers replace their visits to brick-and-mortar shops and banks with voice assistants over the next three years, the combination of voice biometrics and liveness detection will be an ideal solution for making these interactions more secure. ID R&D is an established player in the market, providing voice biometrics and liveness detection technology that is best-in-class when used in concert, as demonstrated in recent independent evaluations.