Thrio Launches Global Private Network with Edge Servers
Summary
The solution has three core elements: “Thrio’s GPN tackles two CX challenges that should be top-of-mind as companies rush to move contact center infrastructure to the cloud,” explains Dan Miller, Lead Analyst at Opus Research. “Their hybrid approach melds on-premises with cloud-based resources in a global private network that eliminates noticeable latencies and overcomes data residency issues that plague customer-care specialists. Thrio’s GPN also includes the ability to orchestrate multiple agent sites into one globalized hub using edge server computing. In addition, Thrio’s edge server deployments offer a way to bridge the gap between legacy on-premises tech and modern cloud capabilities such as AI and omnichannel modalities. This helps us with compliance and also ensures optimal voice quality for our agents and consumers alike,” says Justin Franklin, VP Global Strategy & Execution, Cedars Business Services.