3 Things You Should Do Before Selecting a TEM Provider
Summary
These things will go a long way toward preventing the big disappointments that we know all too many of our TEM customers have experienced in the past. As is the case with most things in life, people tend to assume they know much more than they do (explained by the Dunning-Kruger effect) Or we can point to the common phrase, “You don’t know what you don’t know,” but you get the idea – people tend to overestimate their ability to understand and/or manage things and are often ignorant of their ignorance. There are providers who choose to save money by outsourcing support functions overseas and/or hiring more junior personnel to keep overhead lower. It’s worth waiting longer, i.e., two or three more months if necessary to properly complete your TEM provider vetting process before proceeding here. It’s critical that all parties clearly and in plain language understand what success and failure look like with respect to your TEM partnership.
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