In the News: MedCity News
Summary
How automated patient engagement can bridge the gap KLAS explains that survey respondents prioritize technology that has a direct effect on their ability to receive and manage their healthcare. Since then, it’s evolved into streamlined, multi-channel (text, voice, email, and live chat) communications that encourage bidirectional interaction between patients and their care teams. These messages can cover a broad scope of healthcare needs and services, like self-scheduling and self-rescheduling appointments, pre-visit instructions, or other exchanges that close care gaps and improve the patient experience. And while many health systems are certainly using technology to engage with individuals, existing tools in place (like patient portals) aren’t always the right fit for certain tasks because they can be difficult to navigate and require logins and passwords. For more about how this strategy can power digital, self-service functions, bolster telehealth and virtual care, as well as broaden multichannel communications with patients, check out the full article on .
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