Zappix Announces Significant Business Growth and Record-Setting Usage in the Year 2022
Summary
"In the past year, we have seen a significant demand for our Visual Self-Service solutions, with many businesses seeking to modernize their contact centers, leveraging automation and enhancing the customer journey," said Yossi Abraham, Zappix President & CEO. Throughout the year, Zappix continued to develop new features and capabilities to the portfolio, such as Agent Assist, Automated Outbound Engagement, Digital payments, and deep, out-of-the-box integrations with Salesforce, Identity Management, and Genesys Cloud. A surge in demand for Zappixs Mobile On-Demand Self-Service solutions was seen in 2022, with millions of interactions being handled every month across all industries, with a particular focus on e-Commerce, Healthcare, Insurance, and Services. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc. The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue-generating use-cases.
Classifications
AskAI Classifications
LabelsLinked Companies
