Happiness Should Be the Most Important KPI for Tech Employers
Summary
Beyond the coffee and foosball tables of the early 2000s, happy tech talent will gravitate to cultures where CEOs give them an active role in the business, treating them as innovators, not order-takers. In an outcome-focused culture, businesses empower their tech talent to solve real problems with measurable, high-impact outcomes, rather than dictate what they should build top-down. Digital products drive a business forward and deliver sustainable and inclusive growth; projects have fixed budgets and timelines and are quickly disposed of when the going gets tough. You can’t build a successful product in a project management environment; tech talent burdened with that bureaucracy who feel they don’t have a seat at the business table will soon head toward the exit. Almost all the big problems facing businesses today—whether it’s supply chain dislocation, stimulating customer demand, geopolitical tensions, or payment collection—will have technology-led answers.