About the Dec 26th Outage

▤ Summary

We saw the issue right away and started working on it, but there was a domino effect that grew significantly beyond our initial expectations. Our engineering staff has been recalled from vacation, connecting in from overseas, etc. At present, there are no indications of any hostile activity or attacks, and no reason to believe that any previously gathered data has been lost. We are currently operating on a restored system from very recent database backups that occurred at the same time the issue started to develop. We will be posting a full report and analysis (here in this same blog post), and holding a public webinar, as soon as we have a more thorough understanding of what went wrong and future preventive actions.

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