The ABCs of tech opportunities in the year ahead: AI, B2B, and CX
Summary
Call it the ABCs of opportunity for tech professionals over the coming year: artificial intelligence, business-to-business apps, and customer experience solutions. "Were seeing the majority of layoffs happening in a number of B2C companies that rely on advertising models," says Duncan Angove, CEO at Blue Yonder. Recent headlines may have focused on downsizing in tech giants, but "one must remember that when the economy was on an upswing many of these companies were hiring indiscriminately and hoarding talent," Shawn Herring, CMO of AirSlate, points out. Here are the real skills youll need to get promoted Hand-in-hand with digital transformation is customer experience -- and businesses are only making slow progress in this area as well. "As organizations continue to advance investments in technology and data analysis to make smart business decisions, those with the right domain expertise in these areas will be critical to employers," he predicts.
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