Automation and Collaboration for Field Service Professionals Introduced by ServiceMax’s Core 22 R4
Summary
This latest Core update is the fourth this year, showcasing the company’s continued focus on co- innovation with customers and enabling them to benefit from being on a true cloud-based solution. Key updates include the introduction of targeted automation through conversational bots, expanded use of installed base knowledge for targeted actions, and the launch of dashboards providing cost, revenue, and profitability data for strategic stakeholders. The impact of these features is increased overall agility, enhanced efficiency, and improved customer service through the “Better Together” experience, In addition to enabling service teams to leverage ServiceMax’s knowledge of their installed products for targeted actions and conversations, Core 22 R4 is also expanding the reach of its Field Change Order (FCO) capabilities. These capabilities were previously used mainly in compliance-related situations, such as recalls, but are now being extended to support a broader range of use cases. These dashboards, as part of the Service Analytics package, will enable strategic and commercial stakeholders in the business to truly understand the profitability of their service commitments and make the necessary adjustments to reduce cost and boost operating margins.
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