ITpreneurs Launches Service Quality Management Foundation E-learning Course
Summary
The standard promotes the adoption of an integrated process approach to effectively deliver managed services to meet business and customer requirements.The course is designed for professionals who require an overview of the standard and understand the scope and relevance of Service Quality Management.Prerequisites Possession of the Foundation Certificate in IT Service Management (based on ITIL) or equivalent knowledge is highly recommended.ITpreneurs products are available in eight languages as classroom and e-learning courses, offered through a global network of certified delivery partners.An exam preparation module is included in the course that helps to prepare participants for taking EXINs Service Quality Management Foundation exam.Course DescriptionThe Service Quality Management Foundation Certification course provides a comprehensive overview of part 1 and part 2 of the ISO/IEC 20000 standard.
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