Gladly Secures $55M in Funding

Funding Rounds

▤ Summary

The round was led by Riverwood Capital, with participation from Greylock, GGV, NEA and Glynn Partners. The company intends to use the funds to support innovation of its people-centered customer service platform. Led by CEO Joseph Ansanelli, Gladly offers a customer service platform built around people, not tickets, which helps commerce brands understand who their customer is and matches them to the right agent. With everything built-in voice, email, SMS, chat, social messaging, self-service, Gladly consolidates all customer requests into one, lifelong conversation stream regardless of channels, which are built-in natively, so agents don’t have to switch channels or deal with duplicated issues. The company serves brands like Allbirds, Bombas, Crate&Barrel, Ulta Beauty, Warby Parker, and more.

$ Funding

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▦ Linked Companies

Gladly Software, Inc.
$10M to $25M