13 Age-based Local Business Review Preferences You Can Serve
Summary
Interestingly, that number drops to just 62% for Group C, with older Americans having more diverse reading habits that span platforms like the BBB, Yelp, Nextdoor, Facebook and first-party reviews on local business websites. This is an important divide, and while I’ll say that, in my own experience, some of my elders text me more than my nieces and nephews, it’s clear that local brands must diversify their review acquisition methodologies to meet the different expectations of both groups. Some of us are old enough to remember when nearly all shops were abundantly staffed with well-trained employees who were earning enough of a living wage to have inner funds of contentment and happiness - it’s a far cry from the understaffed warehouses and automated chat bots that too often pass for customer service these days. According to Statista, youngest people are also the poorest, and having to spend what little money they have on shoddy goods is a serious burden, especially when coupled with pandemic-driven supply chain breakages that have made most of us seek out products of indifferent quality because there is no other choice. Doubtless, the longer we live, the more experience teaches us the difference between reality and advertising, and it’s important to note that for more than 60% of all three groups, control of brand narrative is now firmly in customers’ hands.