Zappix Announces Expansive Integration with Salesforce.com for Their Self-Service Automation Platform
Summary
Zappix, the Visual Self-Service provider, has announced the launch of comprehensive Salesforce pre-built integrations for their solution, enhancing automation throughout the entire user journey. Zappix has further advanced these capabilities by enabling clients to push user journey actions to CRM systems in real time. “Zappix-supported contact centers can now take full advantage of our newest Salesforce out-of-the-box integrations, and enhanced automation capabilities, to enhance customer experience, automate workflows, and improve their staff efficiency.” Zappix’s integration capabilities are compatible with leading contact center applications and allow agents to collect data digitally, in real-time, supporting multiple use cases. • Improved Customer Satisfaction - Consumers today prefer self-service over having long conversations with contact center agents. Real-time interactions and integrations are at the core of Zappix’s services - providing a superior automated visual self-service experience.
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