10 Tips for Handling No-Show Clients
Summary
While there is no way to pick out “shoppers” from well-intentioned new clients, consider double-booking these slots to avoid loss in revenue (depending on your clinic’s bandwidth). Your clients can receive an automatic text or push notification to remind them of the date, time, and location of an appointment, as well as necessary details for the day-of (such as fasting) 24-hours in advance. For example, you might communicate your rationale for newly implemented no-show fees by reminding clients that missed appointments have a trickle-down effect on business and staff. In addition, if a pet has a preference for a specific staff member (e.g., a fearful cat responds well to a particular veterinarian), a client will be more inclined to show up for their appointment, especially if they booked it months in advance. While it’s difficult to completely eliminate no-shows, PetDesk consumers who use automated veterinary alerts and confirmations have seen a 38% reduction in missed appointments overall.
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