Why designing AI for humans requires productive discomfort
Summary
Speaking at the recent Stanford Human-Centered Artificial Intelligence fall conference, she noted that "we didnt want to wear Google Glass because they invaded our privacy. Another lesson learned was the adoption of AI-based tutors over Zoom during the COVID-instigated shutdowns of schools -- which served to turn children off from subjects. "We need to manage with and look toward productive discomfort," said Genevieve Bell, professor at Australian National University and a speaker at the HAI event. "We do not know how to design AI systems to have a positive impact on humans," said James Landay, vice director of Stanford HAI and host of the conference. • Seek multiple perspectives: This calls for multidisciplinary teams made up of workers, managers, software designers, and others with conflicting perspectives, said Jodi Forlizzi, professor at Carnegie Mellon University, In addition, according to Saleema Amershi, senior principal research manager at Microsoft Research, "We have to reframe some of our processes so even if there are people like designers or folks who understand human-centered principles.