AXA Gulf insures against application downtime with Paessler
Summary
Insurance is a 24/7 business, people need to be able to get in touch at any hour of the day regarding their policies, cover, and claims, so technology downtime is not an option – the company can’t afford to stand still for even a minute. The team has a detailed checklist of performance indicators which it reviews on a daily basis to ensure the business’ data centres and applications are running as they should be. This round the clock approach to monitoring puts the team in a strong position to take insightful action to address any potential issues before they impact the business, whatever the time of day. The use of PRTG across AXA Gulf’s applications and data centres has had a huge impact on reducing potential downtime across the business. In addition, with the PRTG dashboard and alert system, it now has much better visibility throughout the day and night on potential issues that it can then quickly prioritise and address before they become big problems.
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