Twilio Inc (TWLO) Q3 2022 Earnings Call Transcript

▤ Summary

Hopefully, you’ve had a chance to tune into some of the broader SIGNAL programming, including yesterday’s keynote where the team talked about some of the great examples of how companies are using Twilio products to better engage with their customers, drive higher lifetime value and reduce acquisition costs. Finally, even in our most basic messaging use case where we’re doing simple verification, there’s an opportunity to cross-sell additional Twilio products such as silent network authentication which gives users a seamless onboarding experience by validating them in the background with the carriers. And over the last 14 years, we’ve built a comprehensive omnichannel communications platform, enabling developers and businesses to easily integrate capabilities like messaging, voice, email, video and account security features into their apps using a set of powerful yet simple APIs. On the sales and marketing side, one of the things that Jeff talked explicitly about is that we’re actually shifting more of our resources to software and then also moving to product like growth in self-service and in messaging and Elena spent a lot of her presentation articulating how we would do that as well. We have seen a couple of instances of longer sales cycles which we’ve talked about but broadly speaking, the changes haven’t been material and our win rates remain solid across the board, even though growth is down from the highest scene in 2021, we don’t believe we’re losing share.

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