NovelVox introduces HubSpot CTI Connectors for Cisco and Avaya Contact Centers
Summary
The connectors will enable Cisco and Avaya contact center agents to handle calls from within the HubSpot CRM, saving them from unnecessary screen toggling. NovelVox’s CTI integration library covers leading CRM, CSM, and Ticketing applications: Salesforce, ServiceNow, Zendesk, Freshdesk, MS Dynamics, Epic, and Oracle Service Cloud. The company is thrilled to announce the addition of HubSpot CRM to this integration library and is looking forward to uncovering exciting opportunities & experiences for the CC industry. Some striking features of the HubSpot CTI Connector: • Click to dial, Screen Pop, and more to improve agent productivity NovelVox’s CEO Amit Gandhi states, "Having to use multiple disparate applications while handling live calls is painful for agents, and being a global contact center solution provider, we totally understand this. We are extremely delighted to announce HubSpot as another CRM that goes into our CTI integration library and look forward to building a more advanced, tech-driven solution stack with every release” NovelVox delivers core contact center solutions like unified agent desktops and wallboards for Cisco, Avaya, Genesys, Amazon Connect, Webex CC, etc.
