OnviSource Offers AI-Driven, Automated Analytics Across Multi-vendor Systems with Initiatives to Unify TAS Industry Vendors, Service Providers and User Associations
Summary
As an industry, teleservices face a series of challenges and threats including the entry of larger competitors to their markets, AI-driven technologies and automation, labor shortages and costs to name a few. “The rollout of UniverSum Teleservice focuses on directly addressing TAS industry challenges,” said Francisca Crous-Alegria, OnviSource Chief Revenue Officer. TAS customers such as Billie Clarke’s Answering Service and CallCenterUSA, who have deployed the solution, have experienced a dramatic improvement in their QA process and agent performance. UniverSum Teleservice furthers industry unification by continuously integrating with a variety of TAS enterprise applications and adding them to its consortium of value-oriented vendors such as PeoplePraise, Joon and other resources. ia.UniverSum’s highly affordable solutions, offered as SaaS/cloud services or software, consist of AI-Driven Multichannel Interaction Analytics (including Desktop Analytics), Customer Survey, RPA/BPA, Intelligent Virtual Agent (IVA), Intelligent Call Routing (ICR), embedded call recording and screen capture, and all-inclusive Teleservice-TAS Customer Engagement Management.
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