The Pros and Cons of Self-Service Kiosks You Should Consider
Summary
Self-service kiosks can help with reducing queues in stores and improve the customer experience for those looking for a quick automated checkout. However, 53% of shoppers want to see at least one member of staff in a store overseeing self-service checkouts as they can become frustrated if the technology isn’t working. This indicates that it is important to have a balance of self-service kiosks and a human element to achieve the best results as some customers will just prefer to deal with another person rather than a screen. As a result, you will have to stop customers from using this device meaning it is not helping to generate income for your business and is reducing the ROI for the kiosk. We support customers across a range of industries including retail, military and defence, government and public sector, technology, hospitality and education.
