What is a Knowledge Map? How to Use it in Your Business
Summary
Large and small companies alike use knowledge maps because they’re excellent at organizing all kinds of internal data. They also streamline an organization’s overall project management processes, help staff identify knowledge gaps, and more. This is why they’re a great tool for project management, training new employees, or documenting quality control processes. Situations where a procedural knowledge map would be useful include: • Outlining the steps of a manufacturing or software development process • Outlining steps for staff to take when dealing with customer service issues • Detailing the onboarding process for new hires Conceptual knowledge maps focus on relationships between concepts. Knowledge maps offer a clear overview of the competencies, training, and skills needed to succeed at a job.
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