Aragon Research Releases Its Second Aragon Research Globe™ For Conversational AI
Summary
Conversational AI solutions in the form of chatbots or virtual agents are enabling enterprises to shift simpler tasks and requests to digital labor, allowing their human workforce to focus on tasks that require human involvement. Some examples of successful key employee- and customer-focused use cases are: The best, most effective chatbots are those that can focus on one thing and become a domain expert in that area. “Modern AI chatbots have the ability to identify and keep track of multiple intents within a sentence and refer back to them throughout an entire disjointed, multi-threaded naturalistic conversation,” says Senior Director of Research, Craig Kennedy. The providers evaluated in this Globe report include: [24]7.ai, Ada, Aisera, Amelia, Avaamo, AWS, Cognigy, DRUID, Google, IBM, Kore.ai, LivePerson, Microsoft, Omilia, Oracle, Replicant, The Evolved Group, UIB, Uniphore, and Yellow.ai. Enterprises should use this report to carefully evaluate a wide assortment of vendors in the conversational AI market.