Interactive Intelligence and Ronco Communications & Electronics Sign Reseller Agreement
Summary
It has a strong vertical emphasis on the healthcare, education and contact center industries, and serves approximately 6,000 customers throughout the U.S. Ronco employs more than 340 people in 17 offices.“After an in-depth evaluation of the Interactive Intelligence product line, we believed it offered the kind of unique architecture that would give our customers maximum value through reduced costs and increased operational efficiencies,” said Ronco’s executive vice president of sales and marketing, John Wrona.It has a strong vertical emphasis on the healthcare, education and contact center industries, and serves approximately 6,000 customers throughout the U.S. Ronco employs more than 340 people in 17 offices.“Ronco’s proven experience and demonstrated commitment – already boasting more than a dozen Interactive Intelligence-certified engineers – ensures our joint customers will get a comprehensive technology solution that maps to their business strategy, along with dependable, ongoing support,” said Interactive Intelligence vice president of sales, Paul Weber.“After an in-depth evaluation of the Interactive Intelligence product line, we believed it offered the kind of unique architecture that would give our customers maximum value through reduced costs and increased operational efficiencies,” said Ronco’s executive vice president of sales and marketing, John Wrona.The standards-based, single-platform architecture with built-in multichannel processing was designed to eliminate the cost and complexity introduced by multi-point products.The Interactive Intelligence software suite includes applications for mid-size to large contact centers and enterprises.It is a privately owned and operated company, headquartered in Tonawanda, New York, with additional presence of doing business in Rochester, Albany and Utica, NY, Erie and Pittsburgh, PA, Cleveland and Columbus, OH, Boston, MA, Vermont, Rhode Island, Southern Maine, New Hampshire, Virginia, Washington D.C., North Carolina, South Carolina, Tampa, Jacksonville and Ft. Lauderdale, FL.